The last thing you need in a data emergency is poor customer service. Make sure the service you choose is the right fit for your particular needs, without buying features you don't need. Every service we reviewed offers vastly different combinations of features. How much storage are you getting per dollar? Obviously, the lower the cost per gigabyte, the better off you are, all other things being equal. When looking for a backup service, some important things to consider include:
#Idrive online backup review software#
They provide the storage hardware and the software to migrate copies of your files continuously and securely to their "cloud" storage facilities. We suggest you choose a different online backup vendor if you want to be sure of a better experience all around.įortunately, there are several companies that have made it their mission to help you back up, secure, and restore your irreplaceable files and protect your information.
The complaints we read were concerning in that it appears CrashPlan has a ways to go to earn a higher rating. Support complaints exist as well, with users not liking the generalized responses to specific questions and numbers of unsolved tickets over long periods of time. Negative reviews included complaints about the amount of memory the software uses and how it cannot back up files larger than 1 terabyte, business suite software, and virtual machines. Reviews of CrashPlan tend to be somewhat positive, with people liking the intuitive and simple user interface, continuous backup, and unlimited storage amounts. Gone are the days when files that are open and being worked on cannot be backed up - becauseĬrashPlan offers dedicated support by phone, chat, or email as well as through documentation if you feel like you want to try to solve any problems on your own. And, you can prioritize file backups and restorations by their source, target, and frequency. All files get verified to ensure that they'll be whole when restored. All of your files are protected by the highest available encryption standards and HIPAA compliance is also supported.įor IT directors and managers, CrashPlan is built in a way that you can logically implement continuous and multiple backup sets on a schedule that works for you. To restore your files, you can use the desktop app or a browser and there is no fee to restore them. You can easily go back to previous versions of your files. Protection of files begins first with what you're working on. For $10 per month per computer, you'll get continuous backups that run in the background automatically, with no file size restrictions, customized file retention, ransomware recovery, and external drive protection. Small businesses that require a low-cost entry into the world of data backups have CrashPlan as an option.
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